Automating your calls through the IVR system not only helps smooth out your process but also gives your staff the freedom to focus on other important activities.
Tracking orders is easier than ever with the new IVR technology. Customers can track their orders in two simple steps – by calling the contact number provided and punching in their user ID
Our IVR system comes with a smart feature that helps users better interact with relevant domain experts. It helps to provide customized user experience for each of our users.
The Easy Update method is often used to pay for services acquired online through a number of online platforms such as booking movie tickets, ordering home delivery, etc.
Providing cash on delivery without order confirmation can be very costly for the company. Most sites have switched to a simple IVR system for order confirmation.
Language integration is one of the best-selling features of the IVR system. Users from different regions can get the same support without worrying about language barriers.
If your company does not have 24 * 7 customer support, you can configure an IVR system to respond to calls received during unavailability hours.
IVR systems are great tools for collecting feedback. It is fast and interactive and improves the customer experience while also saving regular staff from repetitive tasks.
IVR systems can be tailored to suit every customer, making them feel more relevant. The welcome message can be converted into a short message for incoming calls.
The customer dials a business phone number on your ad, website, or application.
The user is asked for their DTMF input. Then they hear the greetings of their choice.
For example, the user connects to an assistant specialist or retrieves details of their account balance.
Single-level IVRs can be used to provide an automated directory assistance service, a menu selection option, or a company’s menu of services. Multi-level IVRs answer questions, take orders, or provide information and custom dial-plan IVRs allow perform functionally as per your requirements.
They provide an easy and cost-effective way to handle inbound and outbound calls.
Every customer gets the best customer experience with clear and comprehensive welcome.
The E-Sutra IVR comes with the option to add / remove agents at the click of a button. You can even use it to scale your calls without any hassle!
Work in any area without any hassle with E-Sutra IVR number.
24×7 customer support via phone, email and Twitter
Grow at will, spread without worrying about infrastructure.
Providing cash on delivery without order confirmation can be very costly for the company. Most sites have switched to a simple IVR system for order confirmation.
Automating your calls through the IVR system not only helps smooth out your process but also gives your staff the freedom to focus on other important activities.
IVR systems can be used to smartly route your calls in a timely and team-based manner
Every customer gets the best customer experience with clear and comprehensive welcome
Just press a few buttons to get to your desired channel
Work in any area without worrying about the E-Sutra IVR number.
The E-Sutra IVR comes with the option to add / remove agents at the click of a button. You can even use it to scale your calls without any hassle!
Real Time Agent War Reporting and Call Analytics
The Easy Update method is often used to pay for services acquired online through a number of online platforms such as booking movie tickets, home delivery, etc.
IVR systems are great for customer service and general business operations.
In the era of Artificial Intelligence, IVR Systems have been transformed from being a mere support system to becoming the first and last line of interactions with customers.
They can also provide a more customized customer experience by giving them more accurate information about products and services
Inbound IVR is used to handle a large number of incoming calls. The main goal is to efficiently distribute the call and, if possible, provide the caller with an automated solution through the IVR system. This can be achieved through many techniques such as single or multiple level IVR systems or system integration. Commonly used to handle sales or customer support.
Outbound IVR is widely used for automatic outbound calling. Here the list of callers is uploaded to the IVR system and the audio file played, then the IVR prompts are programmed. Used to update or remind customers. Example: You receive a reminder call for a car service or insurance premium.
Single-level IVRs can be used to provide an automated directory assistance service, a menu selection option, or a company’s menu of services. Multi-level IVRs answer questions, take orders, or provide information and custom dial-plan IVRs allow perform functionally as per your requirements.
An Interactive Voice Response System (IVR) is a telephone menu system that allows access to available resources and services by voice input. It is also known as an automatic call distributor (ACD).
The IVR system is not only an efficient customer service tool but also a cost-effective one. Having an IVR system in place makes it possible for companies to direct customers to the right person on their staff without feeling like they are neglecting other customers. It also provides them with more time on the phone which means they can make more sales per hour.
An IVR, or Interactive Voice Response System, is a system that interacts with a consumer by voice and plays pre-recorded messages.
These systems can be used to answer customer’s questions about the company and their products and services, also known as inbound calls. They can also be used to take orders on behalf of the company and play outbound calls.
You can, and in two different ways. In the former, the E-Sutra provides a virtual phone number to which you forward calls from your current number. This number is then used for IVR services. Alternatively, the customer has to port their number to E-Sutra. This solves all forwarding problems that may occur if the current number is from another telephone circle.
