Refund Policy for E-Sutra Technologies Private Limited

Effective Date: 20/09/2019

At E-Sutra Technologies Private Limited, we are committed to providing top-quality IT services and solutions to our clients. We take pride in our work and strive to ensure your complete satisfaction. This Refund Policy outlines our guidelines regarding refunds for services rendered.

Refund Eligibility:

We understand that circumstances may change, and you may have concerns about the services provided. However, please note that once we have commenced work on a project or service, refunds will not be provided, regardless of the outcome or completion status of the project. This policy applies to all services offered by E-Sutra Technologies Private Limited.

Non-Refundable Services:

All payments made for services rendered by E-Sutra Technologies Private Limited are non-refundable once the work on the project has begun. This includes, but is not limited to:


    1. Software Development

    1. Web Design and Development

    1. IT Consulting Services

    1. Network Setup and Configuration

    1. System Integration

    1. Cloud Services

    1. Maintenance and Support Contracts

Cancellation Policy:

If you decide to cancel a project or service before we have begun work on it, you may be eligible for a credit or rescheduling of services, subject to our review and discretion. Please contact our customer support team to discuss your cancellation request.

Unforeseen Circumstances:

While we strive for excellence in all aspects of our services, there might be unforeseen circumstances that could impact the successful completion of a project. In such cases, we will work diligently to address and resolve any issues that arise, but this policy remains applicable.

Contact Us:

If you have any questions or concerns about our Refund Policy, please contact our customer support team.

Note: This Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for updates or changes.

By engaging in our services, you agree to the terms and conditions outlined in this Refund Policy.